Billi Tap Servicing
» Official Billi Tap Filters, Parts & Accessories
» Fully Trained Nationwide Engineers
» Billi Tap Service Plans
» Unrivalled Support & Aftercare
Get Billi Tap Service & Technical Support
Enquire about our service plans:
Remote Technical Support
Our technical support team can often fix machines over the phone, but if not, an engineer will be dispatched.
Call Outs & Site Visits
For urgent issues that can't be resolved remotely, we'll send an engineer to fix your product on site at your convenience.
Replacement Filters & Accessories
Essential products for maintaining your Billi Tap and ensuring hygienic water dispensing.
Dedicated Account Management
We offer market leading aftercare. Always speak directly with people who know your Billi Tap systems and requirements.
Billi Tap Service Plans
Our Billi Tap service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convenient times and dates for your business.
Silver
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High-quality, rapid personal service with a smile …and Free Biscuits!
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Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
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Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Gold
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Everything in Silver included plus...
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Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Platinum
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Everything in Silver & Gold plus...
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Replacement Parts Cover (Including associated labour costs)
Billi Tap FAQs & Troubleshooting
We have a dedicated page full of helpful Billi Tap service and technical support. Contact our support team if you require further help:
Do I need to be a Wellbeing Group customer to have my Billi Tap serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide Billi Tap support for any office that has a tap and needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.
My Billi Tap has stopped dispensing water?
Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Billi under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Billi tap, it may be best to speak to one of our service team.
How often do Billi Tap filters need changing?
Your Billi Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Billi Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.
My Billi Tap is leaking or dripping?
If you are experiencing water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our service team who will advise and arrange an engineer to visit your office to resolve. Call 01905 337187
Chat with our experts
Approved UK Partner for Billi Tap systems
- We will work with you to provide the best solutions for your installation requirements and budget.
- With dedicated account management, we are here at every step, from purchase, to installation and aftercare.
- Our service plans also help reduce the cost of maintenance of Billi Tap Systems.